Frequently Asked Questions

By default, Twilio does not offer a mobile app for calling or texting. ReachTo App solves this. You simply download ReachTo on Android or iPhone, enter your Twilio Account SID and Auth Token (found in your Twilio Console — we never ask for your Twilio password) in the mobile app, and within 2 minutes of self-service onboarding, your Twilio phone numbers appear on screen ready to place and receive standard high-quality cellular VoIP calls and write SMS.

No, Twilio does not provide a mobile dialer, softphone, or consumer-facing mobile app. Twilio is exclusively a platform of APIs and developer tools for communication. ReachTo App is a secure client built specifically to act as the missing official-feeling softphone for Twilio number owners.

Once connected, ReachTo displays your active Twilio numbers. You select the default Twilio number you wish to display, dial any national or international destination via our intuitive numeric softphone keypad, or choose any synced contact, and tap Call. The system proxies the call stream securely under standard carrier VoIP rates.

Yes. ReachTo fully supports native SMS and MMS messaging capabilities on both iOS and Android. Our app handles real-time push notifications, message logs, and thread synchronization. Whether you are typing a text on an iPhone or an Android tablet, message statuses sync instantly.

Absolutely. When you install ReachTo, we configure a secure webhook URL (or you can use our instant SIP softphone profile) that forwards incoming calls on your Twilio number directly to the app. You receive native-feeling incoming call rings on your mobile device, even when the app runs in the background, utilizing secure push notifications.

No coding skills or technical background are required! ReachTo is designed exclusively for SMBs, sales executives, marketing agents, and support specialists. It is completely plug-and-play. Enter your Twilio Account SID and Auth Token (found in your Twilio Console — we never ask for your Twilio password) in the mobile app, and you are immediately configured. We never collect Twilio login passwords, only API credentials (SID/Auth Token) generated by you in your own Twilio dashboard.

ReachTo charges a nominal flat subscription fee of $5/month (or $50/year) for our plug-and-play mobile cloud wrapper platform. All network-level telecom fees for the calls, texts, and numbers are billed directly by Twilio to your own account at raw, developer-level pricing with zero markup from us—saving you over 80% compared to standard enterprise softphones.

No. ReachTo App is an independent software tool developed by Ascent24 Technologies LLP. ReachTo is not affiliated with, endorsed by, or sponsored by Twilio Inc. Our platform connects directly to Twilio's public voice and SMS APIs using user-generated API credentials (Account SID and Auth Token). We never collect Twilio login passwords, only API credentials (SID/Auth Token) generated by the user in their own Twilio dashboard.

Yes, ReachTo excels at multi-number management! If you have 5-10 Twilio virtual numbers in multiple countries, you can switch between them in one simple toggle with localized Caller ID for each. We also support SIP-registered phone setups for optimal audio latency.